FAQs

Below are a few frequently asked questions (FAQs). 

 

Should the information you require not be listed please use the form on our Contact Us page to get in touch.

01

Can I Buy Online?

We no longer retail online.

 

Our products are available directly from our retailers who are listed on the 'Where to Buy' page. 

02

Why Have You Stopped Selling Online?

Two reasons.  First of all we felt that it was important to let prospective customers experience the peat fire ambience for themselves before they purchased our product.  Most of our retailers regularly use our cones in their premises for that very reason.  Also we decided that to be fair to our retailers we should not compete with them.

03

Will The Product I Receive Be Exactly The Same?
 

The product sold by our retailers will be exactly the same product as you previously would have purchased from us directly.

04

Do Your Retailers Sell Online?

Most of our retailers sell online.

05

What Happens If I Am Unable To Purchase Your Product Elsewhere?

Should you have any difficulty obtaining our product please use our 'Contact Us' page and we will endeavour to find you a supplier.